Refund & Cancellation Policy
Last updated: 15 August 2026
This policy explains when a payment made on cinvora.shop can be cancelled or refunded. We have tried to write it plainly rather than in the usual language.
1. Payments are final once access opens
What you buy is access to a private chat, and that access opens the moment your payment is confirmed. It cannot be taken back or un-given afterwards. For that reason payments are final, and we do not refund because you changed your mind, bought by accident, or decided afterwards that it was not for you.
This is stated on every profile page and at checkout before any money is taken. By paying, you confirm you understand that your right to cancel ends the moment access opens.
2. Cancelling before you pay
Close the payment window at any point before completing payment and nothing is charged. There is no window after payment in which access sits unopened, because it opens immediately.
3. When we do refund you in full
None of the following is covered by the rule above. In each case you get a full refund:
- You paid and access never opened. Send us your payment reference. We will open your access or refund you in full, whichever you prefer.
- You were charged more than once for the same purchase. Every extra charge is refunded.
- The payment failed but money left your account. This is usually reversed automatically by the bank within 5–7 working days. If it is not, tell us and we will chase it.
- You were charged without your authorisation. Contact us and your bank immediately. We cooperate fully with the gateway's dispute process.
4. When we may refund at our discretion
If the person you paid to talk to becomes unavailable for an extended period through no fault of yours, contact us. We will either move your access to someone else or refund you. We would rather do that than have you dispute it with your bank.
5. How to raise a request
- Email support@cinvora.in;
- Quote the payment reference shown on your confirmation page;
- Tell us briefly what went wrong.
We acknowledge every request within 1 business day and resolve it within 7 business days at the latest.
6. How long a refund takes
Approved refunds are initiated within 2 business days. The money goes back to the original payment method and usually appears within 5–7 business days, depending on your bank. We cannot send a refund to a different account from the one that paid.
7. Before you dispute with your bank
Please email us first. A dispute takes weeks and we can normally fix the problem the same day. Remember the entry on your statement will read ADOWIX — that is us.